AOL Connection @ [7/24/2001 2:13:59 PM] by: Activeworlds Support

1. Do you have parental controls enabled on your AOL screen name? If so, turn them off and try Active Worlds again.

2. To see if you are behind the proxy server first make sure you are connected to the Internet.
* Click Start - Run
* Type in: tracert 216.244.76.2 > c:\tracert.txt
* Click OK
A window will pop up, then close after a short while.

Send an email to support@activeworlds.com with a copy of the c:\trace.txt file attached and a description of your problem.