Scrolling problem / Chat text problem @ [7/24/2001 2:39:52 PM] by: Activeworlds Support

The non-scrolling text problem appears when some types of MicroSoft software is upgraded. It not only affects AW but other types of software like ICQ.

Please complete the following to resolve it:

1. Email support@activeworlds.com and request the RICHED32.DLL file.
2. Once you have received the file, print out these instructions so that you can refer to them while in DOS mode.
3. Copy the file to the root of your c: drive, so it's at c:\riched32.dll
3. Then go to the shut down menu and select "Restart in MS-DOS mode." Once the computer is in DOS mode you will most likely be at the C:\>Windows prompt.
4. Type "cd system" without the quotes and hit enter.
5. Type "copy riched32.dll xriched32.dll" without the quotes and hit enter.
6. Type "cd\" without the quotes and hit enter. You should now be at the C:\> prompt.
7. Type "copy riched32.dll c:\windows\system\riched32.dll" without the quotes and hit enter. You will be prompted to overwrite the file; type "Y" without the quotes and hit enter.
8. Type "exit" without the quotes and windows will restart.

If windows fails to start or you have problems with other programs and want to "undo" the change, do the following:

1. Go to the shut down menu and select "Restart in MS-DOS mode."
2. Type "cd system" without the quotes and hit enter.
3. Type "del riched32.dll" without the quotes and hit eneter. If asked to confim, type "Y" without the quotes.
4. Type "rename xriched32.dll riched32.dll" without the quotes and hit enter.
5. Type "exit" without the quotes and hit enter or restart your computer.