General Crashes & Illegal Exceptions @ [7/24/2001 2:41:56 PM] by: Activeworlds Support

There are many possible causes for this problem. You should first verify that your system meets the minimum requirements to run Active Worlds. If it does, we suggest trying the following steps in order. After each step, try to start Active Worlds again. If the problem is not solved, move on to the next step.

- Locate the folder called "cache" in your Active Worlds folder and delete it.

- It is possible that you have an old driver for your video card that needs updating. Make sure that you have the very latest video driver installed for your video card. Check our "Video Cards" database or you can get the latest driver for your card from your video card manufacturer's web site. You can usually locate this web site by doing a web search for your video card.

- Make sure you are running at a 16 bit color depth and have the latest version of DirectX installed. The latest version is available at www.microsoft.com/directx.

- Try lowering the wave table size for your sound card in the Multimedia applet in the Windows control panel, or in the device manager under your sound card if applicable. Some users have reported removing the Real Audio shortcut from the startup group can also resolve this problem.

- An old, partially deleted, or corrupted install of Internet Explorer may be present on your system. Downloading and installing the latest version of Internet Explorer from www.microsoft.com can fix this problem.

- You may have a virus or disk problem on your PC. Try running a virus scan, and run the Windows ScanDisk utility to check your hard disk for problems. Also make sure that you have at least 50 megabytes free on your hard disk.

- As a last resort, you can try un-installing and re-installing Active Worlds completely.