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AW Tech Support Tip Of The Month
Help my Activeworlds doesn't work!!
Symptom: After running the AW browser for a few minutes I get the following
error..
AWORLD caused an exception 10H in module
RWDLMD21.DLL at 0167:10168a33.
Registers:
EAX=00001072 CS=0167 EIP=10168a33 EFLGS=00010246
EBX=4c0a8000 SS=016f ESP=0071fc74 EBP=4b0e0000
ECX=00000000 DS=016f ESI=02df13bc FS=1297
EDX=01000000 ES=016f EDI=0071fcd8 GS=0000
Bytes at CS:EIP:
d9 c9 de c2 dc ca 8a 46 48 dc c9 24 c0 88 46 48
Stack dump:
02df13bc 00000000 02b00c7c 0071fcd8 1005b340 0075357c
1003236d 02df13bc
00000001 0071fcd8 0075357c 00000001 bff5580d bff54733
017ba730 bff5573d
Possible Solutions:
- Make sure you have the latest drivers for your video
card and your sound card.
- Also make sure you are running at a 16bit color
depth and have the latest version of DirectX installed.
- Try lowering the
wave table size for your soundcard in the Multimedia applet in the Windows
control panel or in the device manager under your sound card if applicable.
- Also some users have reported removing the Real Audio shortcut from the
startup group can also resolve this problem.
If you still are having problems:
- Right click the "My Computer" icon on the
Windows desktop, in the pop-up menu left click property. A window will
open, click the "Device Manager tab. Look for "Display Adapters" and expand
it by clicking the "+" sign in the box.
- Note the make and model of the
video card.
- Then double click the expanded selection. This is the video
card properties.
- Click on the drivers tab and look for a button that says
"Driver file details".
- Note the version and/or date and close the window.
- Then while still in device manager look for the "Sound,Video and game
controllers" icon and expand it by clicking the "+"
sign in the little box next to it. This will show you a list of items, one
of them being your sound card.
- Note the name of your soundcard and then
double click it and look for the drivers tab.
- Click on "Driver file
details" and note the date and version number of the files.
-
Send the make and models as well as the date and/or version of the video
and sound drivers to support@activeworlds.com with the subject "Support Tip
#37".
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